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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Responsibilities
As a Manager, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:
- Execute strategic plans for technical service delivery, aligning with business objectives, priorities and resource allocation
- Driving the adoption of new and innovative technologies, best practices, and methodologies across teams, foster a culture of excellence, collaboration, and continuous improvement
- Direct the implementation of system upgrades, updates, and backups, ensure the maintenance of hardware and software systems, and lead the management and maintenance of network infrastructure
- Lead the maintenance of comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generate detailed reports on system performance, incidents, and resolutions
- Direct complex technology projects and initiatives contribute to the development of advanced operational policies and procedures, and identify areas for improvement
- May oversee and mentor a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
- May provide direct leadership and coaching to technology operations teams, supporting training and development of best practices
- Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
Qualifications
Minimum Qualifications:
Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience. 8+ years of varied experience in software engineering or service delivery.
- Prior relevant IT work experience including systems development activity
Required:
- Extensive knowledge of Oracle Cloud and Oracle Fusion application with Finance and P2P domain
- Extensive knowledge of Reporting, Analytics, Dataware housing and Hyperion suite of products
- Working knowledge of Java, .Net, Unix, Databases, full stack engineering, etc.
- Extensive knowledge of Splunk, Dynatrace, Grafana, Prometheus, ELF, Kibana
- Good understanding of Agentic AI and AI ops
- Experience in building automations (using scripting/Ansible/Python/Java etc.)
- Strong troubleshooting and analytical skills
- Expertise in identifying Application/Infrastructure risks, mitigation strategy and the ability to work well with others to ensure risks are mitigated.
- Experience implementing highly available solutions (e.g., always on, clustering, mirroring) as well as performance troubleshooting and tuning.
- Experienced level ability in resolving and detailing incidents by using innovative engineering practices.
- Proactively looking beyond the obvious for continuous improvement opportunities.
- Establish technical requirements based on industry trends and new technologies.
- ITIL and Agile knowledge.
- Experience with debugging infrastructural and Database (Oracle, Db2, Couchbase etc.) related issues.
- Experience with using CICD tools (Jenkins, GitHub etc.)
- Experience in reducing the “toil” demonstrating solid site reliability engineering skills
Preferred:
- Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
- Experience with SRE best practices
- Strong engineering background in Oracle Financial applications and Cloud Infrastructure
- Experience in implementing Oracle Fusion product is a plus
- Experience with design, data structures and algorithms,
- Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
- Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
- Ability to effectively interpret technical/business objectives and challenges and articulate solutions.
- Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo.
- Demonstrate the ability to effectively communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.